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Business Terms and Conditions

pursuant to Section 273 of Act No. 513/1991 Coll. Commercial Code (“Business Terms and Conditions”) of the Bridge, an association (in Slovak: združenie), Ladice 330, 951 77 Ladice, registered by: Ministry of Interior of the Slovak Republic, reg. number: VVS/1- 900/90-38850, ID: 42208483, Tax ID: 2820018696,

I. Introductory provisions

The provider is the Bridge, an association, Ladice 330, 951 77 Ladice, registered by: Ministry of Interior of the Slovak Republic, reg. number: VVS/1-900/90-38850, ID: 42208483, Tax ID: 2820018696 (the “Provider”), which provides services of language education (the “Course”), and these Business Terms and Conditions govern the contractual

relationship between the Provider and the ordering party of the course, or the student in the course (the “Student”) and are binding for the parties hereof. These Business Terms and Conditions form an integral part of the agreement concluded between the Provider and the Student for the purpose of providing the course by the Provider to the Student.

II. Conclusion of the Agreement / Course Registration

1. The contractual relationship between the Provider and the Student arises:

  • –  on the basis of a written agreement concluded between the Provider and the Student;
  • –  on the basis of a Student’s order signed and delivered to the Provider or a submitted Student’s registration application published on www.thebridge.sk, upon receiving of which the Provider shall send a confirmation e-mail to the Student and, as of thismoment, the Provider and the Student have concluded the agreement.
  1. The registration for course is binding. Withdrawal from the agreement is regulated by Article VI. (Withdrawal from the agreement) of the Business Terms and Conditions herein.
  2. The Student shall take an entrance language test upon the results of which Provider shall recommend a course. Should the Student refuse to take the entrance test or refuse the course group recommended by the Provider, then the Provider shall bear no responsibility for any Student’s dissatisfaction with the language level of the group or with the language level and content of particular lessons of the course.

III. Payment Terms

1. All course fees (the “Course Fee”) are shown at www.thebridge.sk, and the Course Fee includes:

  • –  language tuition within the scope of the course;
  • –  course material (e.g.: textbooks, workbooks, also e.g. CD-rom, audio CDs. Studentsmay use a school library with fiction books and grammar practice books in English,magazines and newspaper in English, etc.);
  • –  attendance monitoring;
  • –  final evaluation (attendance and student reports);

2. The Course Fee can be paid by wire transfer to the Provider’s bank account or by deposit to the Provider’s bank account at any branch of Všeobecná úverová banka, a.s.. Use the Provider’s IBAN SK47 0200 0000 0030 4634 7054 and the variable payment identifier (in Slovak: variabilný symbol) identical with the invoice number.

3. The Course Fee is to be paid no later than on the course start date. For other payment schedule (in Slovak: splátkový kalendár) arrangements, each individual payment or installment is to be paid on the date specified in the payment schedule.

4. If the Student is in default with the payment of the Course Fee, the Provider may apply a contractual penalty of 0.1% of the unpaid amount for each and every day of such default. The contractual penalty also applies to defaults with individual payments or installments according to the payment schedule.

IV. Cancellation Policy

1. The cancellation request must be made in writing. The course cancellation policy (withdrawal from the agreement) and the refund policy are as follows:

– Cancellation of the course by the Student who has paid for the course, but cancelled before the course start date (i.e. after the conclusion of the agreement) and no later than the course start date – the cancellation fee is EUR 40 (administrative fee) and the Student shall be refunded the Course Fee reduced by the cancellation fee.

– Cancellation of the course by the Student made on or before the 14th calendar day from the course start date – the cancellation fee is EUR 40 (administrative fee) and the Student shall be refunded the Course Fee reduced by the cancellation fee and the proportionate partial Course Fee, i.e. reduced by the value of lessons taught before the request for withdrawal was received.

– Cancellation of the course by the Student made on or after the 15th day from the course start date – the cancellation fee is 100% of the Course Fee.

2. The Provider has the right not to open or cancel any course group with less than 6 Students in the course, and to offer the Student the option to continue with another course group of the same proficiency level.

3. The Provider has the right to make changes to the course (changing the venue, changing the teacher, changing the classroom, changing the teaching material, cancel the lesson, etc.) and at the same time reserves the right to cancel the course or any part thereof. Students shall be immediately informed of any changes in the course.

4. If the Provider cancels the course or any part thereof, the Provider shall offer the Student the option to continue with another group of the same proficiency level. If the substitute course is unsuitable for the Student because of different time, date or venue of the course, the Student shall be entitled to a refund of a proportion of the Course Fee.

5. Where the Student is entitled to a partial or full refund of the Course Fee, the Provider shall return the relevant amount to the Student without undue delay, no later than 14 days from the termination of the agreement.

6. In the event of serious, unforeseeable events or circumstances or changes in existing events or circumstances beyond the Provider’s control (e.g. public unrests, war conflicts, terrorist attacks, natural disasters, fires, epidemics, pandemics, etc.), the Provider reserves the right to offer the Student a change of the course format, teacher, lesson schedule and to make transition to online learning. If any changes occur due to the reasons stated above, the Student is not entitled to a refund of the Course Fee.

V. Organization of Tuition

1. Individual tuition is conducted in the form of online or onsite tuition. The number of lessons, frequency, schedule and study plan are determined upon agreement with the Student.

2. If the Student cancels the planned language tuition later than 12:00 p.m. one working day before the date of planned tuition, the Student agrees that he/she is not entitled to a substitute tuition and shall pay 100% of the agreed remuneration or a proportionate partial Course Fee corresponding to lessons not taught.

3. If the Student cancels his/her planned language tuition no later than at or before 12:00 p.m. one working day before the date of planned tuition, the Student shall be offered two other dates of possible substitute tuition at no later than 45 calendar days from the day on which the tuition did not take place. If the Student fails to make use of the offered substitute tuition, the Student’s right to substitute tuition expires and the Student shall pay for the tuition 100% of the agreed remuneration or the Course Fee.

4. For individual or group tuition, if the Student cancels more than 50% of his/her agreed tuition volume for one month, the Student shall be offered a flexible schedule in the following month (with no fixed schedule for the exact time and date, but rather an individually arranged time and date of each lesson to be agreed between the Student and the teacher).

5. For a group tuition, any Student’s absence from the tuition shall not be financially compensated by the Provider. In a justified case (absence documented by a medical statement), the Student shall be offered the option to substitute missed lessons with another group of the same proficiency level, if any such group exists.

VI. Withdrawal from the Agreement

1. The Provider may withdraw from the agreement due to the full capacity of the course group (max. 8 Students in the group). Preference is given to Students who have paid their Course Fees earlier. The date of payment means the date when the funds have been

credited to the Provider’s bank account.

2. The Provider has the right to withdraw from the agreement concluded with the Student and cancel the Student’s participation in the course with no compensation of the Student in cases where the Student’s behavior endangers the property or health of other Students, employees or teachers of the Provider, or where the Student seriously disrupts the course.

3. The Provider is entitled to withdraw from the agreement also in cases where the Student fails to pay the agreed Course Fee within the due date, or fails to make payment within the additional time period given by the Provider.

4. The Student may withdraw from the agreement at any time, and the refund policy and cancellation fees in case of withdrawal are set out in Article IV. (Cancellation Policy) of the Business Terms and Conditions herein.

5. Withdrawal from the agreement must be in writing and delivered to the other Party, or must be made in another form that allows to capture its content – by e-mail.

VII. Other Arrangements

1. Any amendments to these Business Terms and Conditions or to the agreement will be made in writing with the consent of both Parties.

2. There are no lessons running on non-working days (public holidays, Sundays as well as other officially recognized national non-working days). All non-working days have been taken into account in the course schedule, i.e. the Student shall have all course lessons for which he/she paid for. School holidays are not considered non-working days.

3. Any complaints or suggestions must be submitted by the Student to the Provider in writing to bednarova@thebridge.sk, without undue delay, no later than 15 days from the day when reason for dissatisfaction or complaint occurred. The Provider shall investigate the submitted complaint (suggestion) and will inform the Student about a possible solution or about the result of the investigation regarding the submitted complaint or suggestion.

4. The Student expressly acknowledges that any materials provided to him/her by the Bridge are subject to intellectual property rights. For this purpose, the Student expressly undertakes to refrain from any action by which he/she would interfere with such rights without the prior consent of the authorized person, in particular by making copies of materials.

1. The Provider represents that all personal data provided by the Student shall be processed exclusively, unless the Business Terms and Conditions state otherwise, for the purpose of concluding a contractual relationship with the Provider, for the purpose related to the Provider’s services (especially education courses, testing), for the Provider’s marketing purposes and archiving and accounting purposes, and the Provider undertakes to treat them in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts (the “Personal Data Protection Act”) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter “the Regulation”) and Act No. 351/2011 Coll. on Electronic Communications, as amended (the “Electronic Communications Act”).

VIII. Privacy Policy – Protection of Personal Data

2. The Student shall be obliged to provide personal data. If personal data are not provided, then no contractual relationship shall be concluded. Personal data shall be processed during the time of duration of the contractual relationship. The Student may withdraw his/her consent to processing of personal data at any time. Personal data shall be retained for 100 years from the date of termination of the contractual relationship.

3. The Provider shall provide the Student’s personal data to the external accountant, teacher, entity providing administrative support of the Provider, entity providing development and administration and support of IT of the Provider and on whose servers personal data are stored, public authorities, courts of law, law enforcement agencies, lawyers and other entities to which the Provider must disclose personal data by law. The Student’s personal data shall not be provided to a third country or international organization. The Provider shall proceed with the handling of the Student’s personal data in accordance with the provisions of the Regulation, the Personal Data Protection

Act and the Electronic Communications Act.

4. The Student acknowledges that he/she is obliged to state his/her personal data correctly and truthfully and to inform the Provider immediately of any change thereof. The Student, as the Data Subject whose personal data are processed by the Provider, has the right to request access to personal data that are related to him/her, as well as the right to rectify, delete or restrict the processing of such data.

5. Any inquiries concerning the protection of personal data can be made by the Student to the Data Protection Officer of the Provider via e-mail sent to: oou@thebridge.sk . Furthermore, the Student, as the Data Subject whose personal data are processed by the Provider, has also the right to object to the processing of his/her personal data and the right to the transfer of such data. If the Student’s requests are manifestly unfounded or disproportionate, in particular due to their recurring nature, the Provider may charge a reasonable fee taking into account the administrative costs of providing information or the Provider may refuse to act with respect to such a repeated request.

6. If the Student, as the Data Subject, believes that the processing of his/her personal data is in conflict with the Regulation or with the Personal Data Protection Act or with the Electronic Communications Act, the Student has the right to file a complaint with the competent supervisory authority: Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava.

7. By concluding the contractual relationship with the Provider to which these Business Terms and Conditions apply, the Student confirms that all personal data stated/provided by him/her are true. The Student also declares that he/she is aware of the consequences of providing untrue personal data and shall be liable for any such untrue personal data.

8. Based on the contractual relationship between the Student and the Provider to which these Business Terms and Conditions apply, the Provider shall also use the Student’s personal data for the purpose of sending the Provider’s marketing offers to the Student. To tailor marketing offers to suit the individual Student’s needs, the Provider shall create personalized marketing offers based on the Student’s order history. The Provider shall use the Student’s activities performed on the Provider’s websites, cookies and google analytics in order to make personalized marketing offers.

These Business Terms and Conditions are valid and effective from 1 September 2020

By agreeing these Business Terms and Conditions, the Student voluntarily grants consent to the Provider – the Bridge, an association, Ladice 330, 951 77 Ladice, registered by: Ministry of Interior of the Slovak Republic, reg. number: VVS/1-900/90-388 50, ID: 42208483, Tax ID: 2820018696 for the processing of the Student’s personal data in accordance with these Business Terms and Conditions, with the Personal Data Protection Act, with the Regulation and with the Electronic Communications Act and other relevant laws for the purposes set out in these Business Terms and Conditions, including, but not limited to, marketing purposes such as sending newsletters and course information.